---
title: "AI Chat Bot Conversation History"
slug: "ai-chat-bot-conversation-history"
status: "new"
updated: 2026-07-01T16:39:26Z
published: 2026-07-01T16:39:26Z
canonical: "knowledge.technolutions.net/ai-chat-bot-conversation-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.technolutions.net/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Chat Bot Conversation History

> [!TIP]
> 🏔️ Summit 2026 Feature
> 
> Review bot conversations to better understand what constituents are asking.

**AI chat bot conversation history** lets staff review recent conversations from web-embedded and SMS-connected [AI chat bots](/v1/docs/ai-chat-bots). Conversation history can help you identify common questions, refine bot instructions, and update knowledge sources when users are not getting the help they need.

![](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/AI chat bot conversation history.png)

## Reviewing recent conversations

1. Go to **Database** → **Bots**.
2. Select the AI chat bot that you want to review.
3. From the **Recent Conversations** list, select a conversation.

Review the conversation list for timestamp, associated record (if one exists), method (web or SMS), and referring URL, if applicable.

## Examples

Use repeated questions, unclear answers, or missing information to update the bot instructions or related knowledge sources.

**Admissions 🪪**

Review bot conversations before application deadlines to determine whether prospective students are asking about portfolio requirements. Update the bot’s [knowledge source](/v1/docs/knowledge-sources) with clearer portfolio instructions depending on conversation content.

**Student Success 🎓**

Review advising bot conversations for any repeated questions about registration holds, then update internal guidance and the bot’s [knowledge source](/v1/docs/knowledge-sources) so that it can point students to the right next step.

**Advancement 🤝**

Review alumni chat conversations following a giving campaign for any repeated questions about employer matching gifts, then add matching gift information to the bot’s [knowledge source](/v1/docs/knowledge-sources-with-advancement-context).