Slate Voice can record and transcribe messages from inbound calls which integrates with Inbox.

Setting up Slate Voicemail

1. From the main navigation, select Database.

2. Under Communications, select Deliver Configuration.

3. Create a new Deliver Configuration account with a service of SMS/Voice, or select an existing one from the list. A pop-up appears.

4. Select Use Slate Voicemail.

5. Click Save.

Voicemail greeting

Slate Voicemail features a standard greeting.

Reviewing voicemail

When a call goes to Slate Voicemail, it appears in Inbox alongside other inbound communications. Specifically, it appears in the user or role's inbox assigned to the phone number.

Selecting a voicemail opens conversation view. You can respond to voicemail with SMS or Slate Voice.

Click play on a voicemail to listen to the message. A transcript is automatically generated.