The Inbox Live Bots feature uses machine learning techniques to offer answers to frequently asked questions. The bots are powered by "prompts" (not to be confused with prompts used with fields in Slate) that are collections of paired inputs and outp...

User/Role assignment, automatic replies, staff notifications, and status updates can all occur automatically using the Rules Editor. Resolve rules allow you to automatically mark a message as Resolved or Open. Messages will remain open until they a...

User/Role assignment, automatic replies, staff notifications, and status updates can all occur automatically using the Rules Editor. Notification emails can be sent to notify users of specific types of emails. For example, if you want to alert user...

ser/Role assignment, automatic replies, staff notifications, and status updates can all occur automatically using the Rules Editor. Assignment rules allow you to assign a message to a Role and/or User. 🔔 Important! Messages cannot be sent i...

User/Role assignment, automatic replies, staff notifications, and status updates can all occur automatically using the Rules Editor. Automatic Reply rules send a response to the sender of the message automatically. Just as with other rules, you are...

User/Role assignment, automatic replies, staff notifications, and status updates can all occur automatically using the Rules Editor. Resolve rules allow you to automatically mark a message as Resolved or Open. Messages will remain open until t...

Messages that come into Inbox can be batch-managed or manually marked as Junk and automatically be routed to the Junk folder in Inbox upon receipt through spam filtering or by configuring a Message Inbox rule in the Rules Editor. Spam Filtering ...