---
title: "Interactions"
slug: "interactions"
updated: 2026-03-09T22:07:39Z
published: 2026-03-09T22:07:39Z
canonical: "knowledge.technolutions.net/interactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.technolutions.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Interactions

**Interactions** is a view of the [Timeline](/v1/docs/timeline-overview) that returns one row per interaction.

An interaction is defined as a non-system outreach event; that is, an interaction made directly by a Slate user, as opposed to an automated communication, which would be collected in [Activities](/v1/docs/activities).

![](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/Interactions.png)

## Adding a new interaction

Interactions appear automatically when you reach out to a constituent using one of the built-in Slate communication methods, like [email](/v1/docs/email), [SMS](/v1/docs/sms), [voice](/v1/docs/slate-voice-overview), or [print](/v1/docs/slate-print-overview).

If you want to add an interaction manually:

1. Select **New Interaction.**
2. Configure the following settings:
  - **User:** Defaults to the current user, but can be changed.
  - **Code:** Select an interaction code. You can create [custom interaction codes](/v1/docs/custom-interactions).
  - **Subcode:** Select an interaction subcode.
  - **Date:** Select a date and time at which the interaction occurred.
  - **Apply to:** Select relations of the record to which this interaction should also apply.
  - **Attach:** Attach any relevant files to the interaction.
    - > [!WARNING]
> **🏗️ This feature is not currently accessible.** Keep up with the latest Summit feature releases in [What’s New](https://community.technolutions.net/whats-new).
  - **Subject:** Enter a subject line to appear on the Timeline.

![](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/New interaction(1).png)
3. Select **Save.**

## Up next: Activities

Activities include the full range of events that can occur with respect to a record, including automated events.

> [!NOTE]
> ➡️ [Activities](/v1/docs/activities)