Messages that come into Inbox can be batch-managed or manually marked as Junk and automatically be routed to the Junk folder in Inbox upon receipt through spam filtering or by configuring a Message Inbox rule in the Rules Editor.

Spam Filtering

Messages that come into Inbox are evaluated by a third party tool, which generates a score based on the content of the message. Messages that receive a score above 5 are generally routed directly to the Junk folder in Inbox.

A range of criteria may cause an email to be given a high spam score, such as:

• Subject lines that are written in all caps

• Content that includes a disclaimer about spam: "We're not SPAM!"

• Image-only emails

• Use of the word "free" in the subject line

• Use of odd characters or numbers in words ("2day," "gre@t!").

⭐ Best Practice

Work with your IT department on filtering spam before it arrives to your email account and is forwarded into Slate. This will significantly reduce the amount of Junk mail that comes into Inbox.

Managing Junk Mail

Messages that do not have a spam score above 5 may end up in your Inbox without being automatically routed to the Junk folder. Individual messages may be marked as Junk through batch management or rules.

To batch manage junk messages:

1. Click Inbox in the Slate navigation bar. The Inbox page appears.

2. Use Ctrl (⌘ for Mac OS) + Click to select messages.

3. Click the Batch Management icon and select Apply Actions to open the Batch Management pop-up.

4. Set the Action to Flag as Junk.

5. Submit.

To automate the flagging of messages as Junk:

1. Click Database in the Slate navigation bar. The Database page appears.

2. In the Automations category, select Rules. The Rules page appears.

3. Click New Rule. An Edit Details popup appears.

4. Configure the following settings:

   • Name: Provide a name for the rule

   • Type: If not already selected, choose Configurable Joins.

   • Category: Select Related.

   • Base: Select Inbox.

   • Rule Type: Select Junk. A Rule Trigger selection list appears.

   • Rule Trigger: Select either Upon Message Receipt or Nightly Processing.

   • Folder: (optional, but recommended) Choose an existing folder or select Other and add a new folder name.

   • Exclusivity Group: Leave blank or select a specific value if desired.

   • Status: Set to Preview.

     Note about Status

     The rule must be saved before it can be activated. Do not activate this rule until you are ready to make the rule live.

     

5. Click Save. The Edit Rule summary page appears.

6. In the Filters section, add any desired filters.

   ✨ Tip

   Use the Partial Match filter to scan for messages that contain specific terms or phrases. Use quotation marks to scan for an exact match on the phrase.

7. In the Action section, set the Junk Flag to either Set Junk Flag or Unset Junk Flag.

8. Click Save. The Rules summary page appears with the new rule listed.

9. When ready to activate the rule, select it from the Rules summary page. The Edit Rule page appears.

10. Click Edit. an Edit Details popup appears.

11. Change Status to Active.

12. Click Save.