In early April, Technolutions rolled out some changes to our support resources, particularly the Knowledge Base, the Community Forums, and the Support Desk. We are focused on developing an optimal experience for Slate users to find information quickly and connect with one another.

New Knowledge Base Experience

We have rolled out a new and improved Knowledge Base!

Perks include:

• Better search and navigation

• New and improved section organization

• Direct feedback mechanisms, including the ability to provide feedback when your search doesn't find what you're looking for

• Content overhauls for dozens of articles

• Article tags, a glossary, and the ability to export articles to PDF with one click

• Updated look and feel

• And more!

URL Changes

The base URL for the Slate Knowledge base have changed to knowledge.technolutions.net. The part of the URL that identifies each article has also changed. The former structure is contrasted with the new, current one below:

Old links in the above format will redirect to the new format automatically.

📝 Note: technolutions.zendesk.com

You may have bookmarks from a previous incarnation of the Knowledge base in the format technolutions.zendesk.com. For technical reasons, these cannot  be redirected to the new Knowledge Base and should be updated manually.

New Community Forums Experience

We have likewise rolled out a new Slate Community platform. This platform is more than just a Community Forums for asking questions - it’s a community engagement platform, allowing users to connect with like-minded users, share ideas--not just questions--and stay informed.

Perks include:

• Ability for users to private message one another

• Dedicated spaces for user groups, that are visible, searchable and joinable by all users

• Less siloed categorization

• Designated spaces for tips and tricks and showcasing ideas

• Configurable notifications and alerts

• And more!

Visit the new Slate Communiy at community.technolutions.net

New Support Desk Experience

We will also be implementing an updated ticket process to provide more clarity on items managed by the Support Desk.

These include:

• Sensitive or confidential information

• Critical issues that significantly impact vital processes

• Assistance that requires the Support Desk's unique abilities, such as deleting objects not available through retention policies

Our goal in this updated process is to better define the role and expectations of the Support Desk. This builds on our commitment to the greater Slate Community.

To access the Support Desk and create a ticket:

1. From the main navigation, select Database.

2. Select Discover Slate.

3. In Level III - Advanced Exploration, select Support Desk. A popup appears.

4. Review the information in the popup to determine whether a Support Desk ticket is appropriate for your situation. If so, select Continue to Support.

5. Select New Request.