---
title: "Q&A Chat Bots"
slug: "qa-chat-bots"
updated: 2026-03-27T19:14:34Z
published: 2026-03-27T19:14:34Z
canonical: "knowledge.technolutions.net/qa-chat-bots"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.technolutions.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Q&A Chat Bots

**Q&A chat bots** are one of the four types of [bots](https://knowledge.technolutions.net/docs/bots) you can create in Slate. They are the oldest type of bot and are the most rudimentary, but can nonetheless be effective. Q&A bots are primarily based on a structured answer bank, not external knowledge sources. A Q&A bot will provide the best-fitting verbatim response to a question being asked. These bots must be prompted with outputs as well as possible inputs. Unlike AI chatbots, this type of bot cannot compose responses outside of the given prompts.

## Creating a Q&A chat bot

To create a Q&A chat bot:

1. Go to **Database** → **Bots**.
2. Select **New Bot**.
3. Configure the following settings:
  - **Status**: Active
  - **Name**: Enter a name
  - **Type:** Q&A Chat Bot
4. Select **Save**.

## Creating Q&A bot prompts

Prompts include **inputs** and **outputs**.

In the following example, a prompt for "Greetings" is created to include terms that users might enter or text to the bot (as inputs) and responses from the bot (as outputs).

To create a new prompt:

1. From the **Bots** summary page, select the bot name in the list. The summary page for the bot appears.
2. In the **Prompts** section, select **New Prompt**. An **Edit Prompt** popup appears.
3. Provide the following configurations:
  - **Name**: Provide an appropriate and recognizable name for the prompt.
  - **Input**: Each input value is provided in a separate field. Enter the expected words, phrases, or questions in the Input field. If multiple inputs are desired, select **Insert Input** and enter the additional content in the field that appears. Repeat as necessary to configure all desired input values.
  - **Output**: Provide the desired bot response or answer. If multiple outputs are desired, select **Insert Output**, and enter the additional content in the field that appears. Repeat as necessary to configure all desired output values.
  - **Follow-up Prompts**: A follow-up prompt (to an existing prompt for this bot) can be added, directing the bot to offer additional prompts. If a follow-up prompt is desired, select **Insert Follow-up Prompt**. Enter an appropriate name for the follow-up prompt, and select the existing prompt from the list.

[![](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/QA Bot Pic 4.png)](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/17277371660827.png)
4. Select **Save**.

Each bot is restricted to a maximum of 500 prompts.

## Assigning a Q&A bot to an SMS or voice device

If you have a number provisioned that you wish to assign to a bot, you can choose the bot in the settings for the individual SMS number on the **Deliver Configuration** page.