---
title: "Slate Voice Overview"
slug: "slate-voice-overview"
description: "Slate's integrated telecommunications platform simplifies communication with no third-party integration needed. Seamlessly associate, purchase, and manage SMS/Voice numbers, place calls directly from records, and analyze voice data. Enjoy unlimited calls and the ability to record conversations for comprehensive communication solutions."
tags: ["Query on Voice Data", "Slate Voice", "Switchboard", "Voicemail"]
updated: 2026-03-12T19:10:06Z
published: 2026-03-12T19:10:06Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.technolutions.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Slate Voice Overview

![](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/Slate Voice.png)A fully-integrated telecommunications platform is a native component of Slate and does not require integration with any third-party platform or custom interactions.

You can:

- [Port over existing SMS/Voice numbers](/v1/docs/porting-telephone-numbers-into-slate#porting-numbers)
- Purchase new numbers
- Place calls directly from a record, call list, or anywhere a phone number is available
- Query on Voice Data
- Record and download conversations

There is no limit to the number of calls your institution can make.

> [!TIP]
> ✨ Tip
> 
> Google Chrome is the preferred browser for using Slate Voice (and all other things Slate).

## Before you begin

To use Slate Voice, you must:

1. Purchase [Slate Credits](/v1/docs/slate-credits).
2. Provision [sender numbers](/v1/docs/purchasing-slate-credits-for-sms-print-and-voice).

## Switchboard

Accessible from **Inbox,**Switchboard provides a live overview of all active calls taking place within our organization.

- Observe ongoing conversations
- Provide audio feedback to agents via one-way "whisper" functionality
- Take control of the call outright

A list of all recent calls are also listed here.

[![Switchboard with a call in progress](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/image-1772844980243.png)](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/9546495493915.png)

## Querying

Slate Voice data can be accessed through the Message query base. To filter all the messages to display only the method of Voice, use the "Method" filter:

[![Querying on incoming Slate Voice calls](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/9547227288347.png)](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/9547227288347.png)

Outgoing Slate Voice calls are considered to be "Ad Hoc" messages. You can filter for these explicitly using the "Type" filter:

[![Querying on outgoing Slate Voice calls](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/9547234776603.png)](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/9547234776603.png)

> [!CAUTION]
> 🔔 Important!
> 
> Laws and regulations regarding the recording of telephone conversations can vary by region. Comply with all regulations, and always request permission from the person called before recording the conversation.

## Voicemail

Slate Voice can record and transcribe messages from missed inbound calls. Activate **Slate Voicemail** on any Deliver Configuration account set to SMS/Voice.

You can use the standard greeting. When you miss a call on an account with Slate Voicemail active, a voicemail appears in the inbox for the role or user assigned to the phone number alongside other inbound communications.

![](https://cdn.us.document360.io/cd8ea7a6-07f3-4846-a554-627ac016d3e3/Images/Documentation/Slate Voicemail Recording.png)

Voicemail messages will be organized into a conversation view with text messages, and can responded to by SMS or Slate Voice.

**📖 Further reading:**Learn more about [Slate Voicemail.](/v1/docs/slate-voicemail)

## Mobile

Slate Voice integrates with the Slate Mobile App, providing inbound and outbound calling with native Apple CallKit integration. This enables the logging of Slate Voice Calls to Phone Call Logs and utilizes the native UI for inbound calls.

Slate Voice users can switch to other apps while the call is in progress.