---
title: "Temporarily Blocked Accounts"
slug: "temporarily-blocked-accounts"
updated: 2023-11-17T13:11:49Z
published: 2023-11-17T13:11:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.technolutions.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Temporarily Blocked Accounts

Logging into a Slate application or status page requires the use of an email address and password. For security purposes, Slate will temporarily lock an account after 10 failed login attempts in a 30 minute period.

A temporary lockout occurs if:

- There are more than 10 failed login attempts to a single account within a 30 minute period
- An IP address will be locked out if 50 or more failed login attempts were initiated from that IP address, regardless of the account

*The temporary lockout utilizes a rolling 30 minute period, so the lockout is released when the number of failed logins drops below the threshold.*

When a temporary lockout occurs, the applicant will see a 403 Forbidden error with one of the following messages:

- **A single account lockout** -*'Logins to this account have been temporarily blocked'*
- **An IP address lockout** - *'Logins from this computer have been temporarily blocked'*

The "forgot password" link on the login page allows them to reset their password.