Email recipients that decline the event invitation are given a registrant status of Decline.

Similar to the Upon registration or Upon cancellation event communication triggers, mailings and confirmation pages can be created using a trigger of Upon decline.

To create a mailing or confirmation page for recipients that decline an event invitation:

1. Select New Mailing in the corresponding event's communications page.

2. Set the trigger to Upon decline. Set other necessary settings. The Group setting should be selected based on who should cause the mailing to be sent:

   • Direct Entry + Admin Entry: Regardless of the registration method

   • Direct Entry Only: Only if the registration is submitted or updated using a public link

   • Admin Entry Only: Only if the registration is submitted or updated administratively

3. Select Edit Conditions to add any exports related to the record that should be included in the message. Default merge fields for Upon Decline mailings only include those related to Form Properties. Within this pop-up, the following can also be selected:

   • Additional Exports: Data related to the record being emailed can be included, like name, email, etc. Use caution when selecting exports, as a record may not have data populated for those fields.

   • An Exclusivity Group: Create or select an exclusivity group if there are a series of Upon Decline messages that should be sent depending on the recipient.

   • Filters: Include filters if this Upon Decline mailing should only be sent to a specific group of recipients. Filters can be used for either a single Upon Decline mailing, or in conjunction with Upon Decline mailings in an exclusivity group.

4. Select Edit Message to create the content of the Upon Decline mailing.

✨ Tips

Setting up confirmation pages and email communications separately may be desired to differentiate the branding or language used in each mailing. Setting up different mailings with Groups of Admin Only and Direct Entry Only also allows for varied content.