Documentation Index

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Voice Snippets

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Voice Snippets extend the Inbox snippet tool beyond email and SMS messaging into voice messages. You can create personal snippets or share them in your organization for others to use.

Creating a Voice Snippet

To create a voice snippet for a specific user, a specific role, or for anyone in Inbox:

  1. Go to Inbox.

  2. Select Snippets.

  3. Select New Snippet.

  4. Configure the following settings:

    • Folder: Select an existing folder, or select Other and enter a new folder name to create.

    • Name: Give the Snippet a descriptive name

    • Method: Slate Voice

    • Sharing: Optionally select to enable the setting of permissions for the recorded snippet.

    • Description: Optionally provide a brief description of the snippet.

Recording a snippet message

  1. Select the microphone icon to begin recording your message.

  2. Begin speaking, then click the Stop icon when you’re done.

  3. A playback tool appears, enabling you to review the recorded message.

  4. Select Save.

  5. If you selected the Sharing option, an Edit Permissions popup appears. Select Edit Grantee to manage the permissions for the snippet. All users (or those with granted permission) can access the snippet during any inbound or outbound call.

    Edit Grantee Link

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