--- title: "Troubleshooting Events/Scheduler" slug: "troubleshooting-events-scheduler" updated: 2026-04-07T20:26:31Z published: 2026-04-07T20:26:31Z canonical: "knowledge.technolutions.net/troubleshooting-events-scheduler" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.technolutions.net/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting Events/Scheduler Below are some frequent topics related to creating and managing the events and interview process in Slate. ## Event or interview was not created using “multiple instances” of events or interviews Be sure **all** the following criteria are completed: 1. Date Range. 2. Weekdays (days of the week must be checked even if only one date is specified above). ## The template screen does not display all past events The template screen “Past Instances” section will only display events from the last 6 months. Events older than this are still visible on the calendar, or, data is accessible via a template-based query. ## An event is not displayed on the public event calendar - Check to see that the event is at a "Confirmed/Active" status. - Check that the "do not display on public landing pages" box is unchecked on the event AND the associated event template. - Check that the folder the event is stored in is checked on the "Event Landing Page Configurations" page. ## A map is not displaying for an event - Verify the location information for your event contains a valid mailing address - Additional information such as room #, building name, etc., is best indicated in the “Location Name” field rather than the “Street Address” field. ## An event-based communication was not sent - Is the communication active? - Is the correct merge field (such as `sys-email`) being used for the recipient field? - If the mailing is an hours before/hours after message, it will **not** send again if the original trigger time has passed, even if the “hours before/after” value is changed. Therefore, it is always a good idea to create a **new** mailing if you want an additional message to be sent for a new hours before/after event. - “Hours before/after” mailings will not send to students who register for/are marked as attended for the event **after** the “hours before/after” point in time. - If an event has no specific start time indicated, then the start time will be considered to be 12:00 am on the day of the event. This has implications for the hours before/after trigger. ## An event cancellation email was not sent Event cancellation emails are only sent when the event is canceled **by the student** -- they are **not** sent when the event is canceled administratively. To cancel an event registration as a Slate user **as if you are a student** (i.e., in a way that will trigger the cancellation email to be sent), do the following: 1. Locate the student record Slate. Locate their event registration. Select **edit**. 2. Copy the 36 characters after `k=` in the URL. 3. Paste the copied characters to the end of `https://[your site]/register/?k=` 4. Select **cancel registration**. ## The administrative "Reschedule" functionality did not transfer over all data points from the form Rescheduling an event/interview will only transfer data points from the form that are mapped to system fields – think of the rescheduled form as a new form that is pre-filled by system field information only. **Best practice methods for “rescheduling”:** - Externally: 1. Encourage the student to cancel their original registration. 2. Navigate to the standard public event/interview calendar. 3. Sign up for a **new** event/interview slot - Internally/Administratively: 1. Access the registration for the new event/new interview slot. 2. Reference the **old** registration, and update the new registration with the non-system field info (i.e., lunch preference, guests, etc.). 3. Register for the new slot. 4. Cancel the old event/interview registration. ## Guest vs attendees The "Guests" value excludes the registrant (student); "Attendees" includes the registrant. ## Guest attending related events - If you have registration limits on your primary event, include the `sys:guests` or `sys:attendees` field to leverage this functionality. - If your related events **also** have registration limits, add the *sys:guests* or *sys:attendees* field to your related event template form as well; the value entered in the guests or attendees fields on the master template will then carry through to the related event as well. > [!CAUTION] > 🔔 Important! > > To ensure that Slate collects the proper number of guests for the total registration amount, map only one form field to either Guests or Attendees under the Special Form Fields category. ## Want to cancel a student's event registration, including related events? 1. Edit the primary event registration. 2. Uncheck the related events the student is registered for. Select **Update**. This will cancel the related event registrations. 3. Edit the primary event registration again -- no related events should be checked at this time. 4. Scroll to the bottom of the page and select "cancel registration". This will cancel the primary event registration. ## Submission conditions - Want to prevent students from registering for more than 1 (or a specific number) of certain types of events? You can utilize "Submission Conditions" on an event or interview registration form to enforce this. - Use a filter such as "Interview Registration Count by Template" or "Event Registration Count by Template". - To prevent a student from registering for more than one interview: use a submission condition of "Less than or equal to 1 (<= 1) Interview from the template at a registered or attended status". - Since a submission denied message will be displayed if a student **does not** meet the filter criteria, filter for students who have one or fewer interviews registered/attended. When the student tries to register for a 2nd interview, they will not meet the filter criteria and will receive the submission denied message.