- 13 Feb 2025
- 5 minute read
- Print
- DarkLight
- PDF
Troubleshooting Scanning (Slate Desktop, Slate Acquire, Batch Acquire)
- Updated 13 Feb 2025
- 5 minute read
- Print
- DarkLight
- PDF
Batch Acquire, the batch scanning utility in Slate, is a process that is highly dependent upon local factors, including scanner hardware, scanner drivers, the version of .NET Framework installed, the anti-virus software installed, the network user account, domain group policies, memory availability, corruption of the local application cache, and a host of other factors. These different factors can present as similar issues, which means troubleshooting Batch Acquire requires a multi-pronged approach. Since our ability to troubleshoot local equipment is limited, we recommend using this article in conjunction with institutional IT resources.
If difficulties persist with any local equipment configurations, we recommend scanning any documents to your local computer/network using your scanner's native interface. These PDF documents can then be uploaded to Slate digitally in a batch via Batch Acquire, or individually on a person record interface.
Important!Microsoft ended Mainstream support for Windows 7 in January 2015 and Windows 8 in January 2018. They no longer supply non-security updates for either of these operating systems, and by extension to the TWAIN or .NET Framework upon which Slate Acquire is based. If your issues persist after consulting the gudes in this article, it may be necessary to upgrade to Windows 10.
Specific error messages
Application cannot be started. Contact the application vendor.
If the error is limited to a specific user on a specific workstation, this likely indicates corruption of the local application cache which will need to be reset.
Open a command prompt and run the following commands:
rundll32 dfshim CleanOnlineAppCache
rmdir /s %localappdata%\apps\2.0
If an "Access is denied" message appears, reboot the computer and then open a command prompt immediately upon restarting (prior to accessing Slate) to ensure that there are no files actively in use.
Slate Acquire has stopped working
This error message is typically caused by an error in either the Microsoft TWAIN system or .NET Framework as it's trying to pass data from the scanner driver to the Slate Acquire software. Because the error originates from the operating system, the solution will depend upon your specific circumstances.
Operating System or Software | Steps |
---|---|
Windows 7 and 8 operating systems | On Windows 7 and 8 operating systems, it may be necessary to repair the Windows Update installation and apply any outstanding system updates.
|
Windows 7 SP 1 systems | For some Windows 7 SP 1 systems the following updates may need to be applied manually:
|
Fujitsu scanner and the PaperStream IP scanning software | Systems using a Fujitsu scanner and the PaperStream IP scanning software may experience this error when selecting a non-Custom Scanner Preset in the New Material dialog box. To test this:
|
Technolutions Slate: An error has occurred while uploading this batch
This error occurs because of a misconfiguration of the .NET Framework. Follow the instructions below to repair and reset it.
Action | Steps |
---|---|
Repair the Microsoft .NET Framework | Microsoft provides a tool that can be downloaded here: https://docs.microsoft.com/en-us/dotnet/framework/install/repair |
Reset the Microsoft .NET Framework |
|
Install the latest Microsoft .NET Framework |
|
Modify Security Packages via the Registry Editor |
|
Still not resolved?If these steps fail to resolve the issue, check the details of the error message "A call to SSPI failed, see inner exception." If you see "The requested security package does not exist," it may be necessary to edit the registry to explicitly enable them.
General Guidelines
To ensure that there aren't any driver issues, and to reset the TWAIN system, we recommend resetting the drivers for the imaging device.
We also recommend ensuring that the latest version of the .NET Framework is installed on the computer, and in some very rare cases this might require either repairing or resetting the Microsoft .NET Framework. Please contact the organization's local IT support with any difficulties during these steps.
Action | Steps |
---|---|
Reset TWAIN drivers for the imaging device |
|
Repair the Microsoft .NET Framework | Microsoft provides a tool which can be downloaded - https://docs.microsoft.com/en-us/dotnet/framework/install/repair |
Reset the Microsoft .NET Framework |
|
Install the latest Microsoft .NET Framework |
|