Bots let you automate responses to Inbox messages. Find them in Database → Bots.

There are four types of bots you can create:

Agents 🤖

🏗️ This feature is not currently accessible

Keep up with the latest Summit feature releases in What’s New.

An SMS and web bot empowered to communicate with constituents and complete tasks on your behalf.

📖 Further reading: Create an agent

AI chat bots ✨

🏗️ This feature is not currently accessible

Keep up with the latest Summit feature releases in What’s New.

An SMS and web bot that uses AI to determine the best response based on large-scale information sources you provide it.

📖 Further reading: Create an AI chat bot

Q&A chat bots❓

An SMS bot that uses AI to determine the nature of a constituent’s question, then provides the best fitting response—verbatim—from an answer bank you provide.

📖 Further reading: Create a Q&A chat bot

Reply bots 🤳

🏗️ This feature is not currently accessible

Keep up with the latest Summit feature releases in What’s New.

An SMS bot that looks for keywords you provide and then takes some associated action in Slate.

📖 Further reading: Create a reply bot