Bots let you automate responses to Inbox messages. Find them in Database → Bots.

There are four types of bots you can create:

Agents 🤖

An SMS and web bot empowered to communicate with constituents and complete tasks on your behalf.

📖 Further reading: Create an agent

AI chat bots ✨

An SMS and web bot that uses AI to determine the best response based on large-scale information sources you provide it.

📖 Further reading: Create an AI chat bot

Q&A chat bots❓

An SMS bot that uses AI to determine the nature of a constituent’s question, then provides the best fitting response—verbatim—from an answer bank you provide.

📖 Further reading: Create a Q&A chat bot

Reply bots 🤳

An SMS bot that looks for keywords you provide and then takes some associated action in Slate.

📖 Further reading: Create a reply bot